At crickex, your privacy is not merely a legal obligation — it is a core value we uphold. This document clearly explains how we collect, use, store, and protect your personal data as a member of our platform. Please take a moment to read it, as it is important for your security and peace of mind.
This Privacy Policy describes crickex's data protection practices and applies to all members using our web platform, mobile app, and all related services. By registering a crickex account, you agree to the collection and use of data as described in this document.
Crickex ("we", "Platform") takes our responsibility to protect every member's personal data seriously. We understand that your trust must be earned and maintained — not taken for granted. That is why this Privacy Policy is written in clear, plain language rather than complex legal jargon.
As an online betting platform operating in Southeast Asia, including Malaysia, we are subject to strict international data protection standards. We are committed to ensuring that every piece of data you entrust to us is handled with full integrity and responsibility.
The core principles guiding our privacy practices are:
Crickex collects several categories of personal data from our members. Below is a detailed breakdown of the types of data collected and their sources:
| Data Categories | Example Information | Resources |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Account registration, KYC |
| Contact Data | Email address, phone number | Account registration |
| Financial Data | Bank account details, transaction records | Deposits, withdrawals |
| Technical Data | IP address, device type, web browser | Automatic platform usage |
| Activity Data | Betting history, games played | In-platform activity |
| Location Data | Country, region (not precise location) | IP address, device settings |
We does not collect sensitive information such as biometric data, health information, or political and religious affiliations unless required by law or specific compliance obligations.
For the KYC verification process, you will need to submit a copy of a valid identity document. All KYC documents are stored in a secure, encrypted environment and are only accessed by authorized compliance personnel.
Every piece of data we collect has a clear and legitimate purpose. crickex uses your personal data for the following purposes:
We do not use your data for automated profiling that significantly affects you without human involvement. Every important decision regarding your account is subject to review by our team.
Crickex does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the course of our operations, there are limited situations where your data may be shared:
All third parties that receive your data are bound by strict data protection agreements and are regularly audited to ensure their compliance with our security standards.
Your data is never shared with advertising companies, data aggregators, or any party for marketing purposes without your explicit consent. This is an unwavering commitment from crickex.
Crickex invests seriously in security infrastructure to ensure your personal data is always protected. The technical and organisational security measures we implement include:
While no security system can be guaranteed 100% foolproof, crickex employs all reasonable, industry-standard measures to safeguard your data. In the event of a data breach affecting your data, we will notify you within the timeframe required by applicable law.
Crickex uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. We do not use third-party cookies for advertising purposes.
The crickex mobile app uses device identifiers that function similarly to cookies for security and enhanced user experience purposes. You can manage these permissions through your device settings.
As a crickex member, you have several important rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal data.
Under certain circumstances, you may request the deletion of your data, subject to legal retention obligations.
You may object to the processing of your data for specific purposes, such as marketing communications.
You may request your data in a structured, machine-readable format for transfer to another service.
You may request a restriction on the processing of your data while any dispute or investigation is ongoing.
To exercise any of the above rights, please contact our privacy team via live chat or support email. We will respond to your request within 30 business days.
Crickex retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law.
Once the specified retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.
Crickex reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements in how we protect your data.
When we make significant changes to this Privacy Policy, we will:
Your continued use of crickex services after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. If you do not agree with any changes, you have the right to close your account and withdraw your balance in accordance with standard procedures.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
The crickex privacy and data protection team can be reached via:
For inquiries related to personal data rights or formal complaints, please include "Data Privacy Inquiry" in your email subject line so it can be routed directly to the relevant team.
We are committed to addressing every privacy inquiry seriously and thoroughly. Your trust is our priority, and we will always strive to resolve any concerns transparently and fairly.
We invest in the best technology and processes to ensure your personal data remains safe and secure at all times.
All data transmitted between your device and crickex servers is protected by 256-bit SSL encryption — the same standard used by major banking institutions worldwide.
This is an absolute commitment from crickex. Your personal data has never been, and will never be, sold to any third party for marketing or any other purpose.
An additional security layer via 2FA protects your account even if your password is compromised. Enable 2FA in your account settings for maximum protection.
Crickex's security infrastructure is independently audited by third-party cybersecurity experts. These audits ensure our systems consistently meet the latest security standards.
You can access, correct, and manage your personal data directly through your account settings or by contacting our support team, available 24/7.
You have full control over the marketing communications you receive. Unsubscribe at any time via the link in any email or through your account notification settings.
You now know exactly how crickex protects your privacy. Register your account today and enjoy a safe, transparent, and enjoyable betting experience — with the peace of mind that your data is always protected.
Minimum age requirement: 18 years. See Terms and Conditions and Responsible Gaming for more information.